Checking in with Goucher College

June 17, 2013

Calvin GladdenGoucher College, just outside of Baltimore, Maryland, offers 31 majors and six interdisciplinary programs.  They also require all students to have a study abroad experience.  Their Director of Business and Auxiliary Services, Calvin Gladden, is also keenly aware of the issues that can arise when you switch to a new card system.  He’s done software and hardware transitions before, and in his words, “None of them ever go exactly as you planned.”

Gladden describes himself as a “high maintenance kind of customer, but  I wouldn’t call our last system provider for service unless we really needed help.”  He told us, “It never mattered what level of service you had.  Gold, Platinum or Rust – you went into a queue.”  The responsiveness of the Atrium team has been a big selling point for him.  “Chat is huge.  It allows them {Atrium} to be very responsive.”  He is also a fan of the dashboard.  “I really like the scrolling feature.  I can see a problem and immediately address it, often before the student has left the facility.”

“I really like the scrolling feature.  I can see a problem and immediately address it, often before the student has left the facility.”

Being able to tailor Goucher’s Atrium system meant that Gladden was able to incorporate the components that the school needed, and not implement something simply because it was proprietary.  Using the system has been a snap.  “As long as I have Wi-Fi, I can access it from anywhere,” he told us.

Goucher is just the latest example of what we can do for a campus, and what we offer to administrators.  We can build a system that meets your individual needs.  There is no ranking system for service calls – every one is critical.  You can quickly and easily access your system, and rapidly see the information that you need, with real-time results.  Making the switch to Atrium makes economic sense published here.  And our team is by your side every step of the way.